How to resolve ‘Unauthorized Transaction’ in PayPal

[zed220]

Hi All,

I'm fairly new seller on eBay so I'm slightly confused about this issue, I sold an item about two weeks ago,  got paid via PayPal immediately, sent the item, I got the notification of item delivery everything went very normal.  Two weeks later I got email from PayPal that someone has opened a case for ‘Unauthorized Transaction’ I provided them with tracking information once again.  PayPal closed the case in my favour.  Now I've received an email from PayPal that 'you’ve received a chargeback' . 

Does this mean I'll be losing out the Item and the rest of the cost that goes with it ?

[rusticrye]

Unauthorised Account Use claims require proof of postage to the account holder's address. Proof of delivery would generally be meaningless, as an account hacker or other unauthorised user would obviously request that the item was sent to their address, not the account holder's.

UAU claims can be made for up to 13 months, because many people only receive their bank and card statements annually. So make sure you keep your proof of postage receipts for at least that length of time.

@zed220 

[zed220]

Thanks rusticrye I have proof of postage.

[john1297576]

Did you post to the address provided by paypal. If you posted to any other address, then proof of Posting or even Delivery will not work. Some buyers ask you to post to another address deliberately as they know the rules better than you do and can get a Freebie.

You will have to speak to Paypal for a full explanation, as if a refund is made for a chargeback then there is also a nasty fee of £14 to pay.

[zed220]

John I posted to to his PayPal address. His eBay address is exactly the same and there was no correspondence between me him.

[tobiasd4]

All you need for chargeback is proof of posting to buyers paypal address, you provided & proof of delivery, so paypal close case.

(Assuming it was buyers paypal address)

Not sure why they changed their mind, best to contact paypal & ask them.

FYI, Chargeback can be opened 13 months after sale, so you need to keep POP for this long.

[zed220]

Thanks tobiasd4.