How to contact Shutl/eBay when Royal Mail lost my parcel

[102vespa]

Royal Mail lost my parcel. Can someone please tell me what is the procedure and how to contact Shutl/eBay to get compensation? Thank you. 

[clute21]

You dont need shutl/ebay just follow normal RM claims procedure.
https://personal.help.royalmail.com/app/answers/detail/a_id/325

[102vespa]

Thank you.