How long do payment disputes normaly take

[bookishman]

How long do payment disputes take, I have one that has lasted 2 weeks so far, I can give definite guarantees that the item was delivered nearly a month ago and have had discussions with the buyer about various items, he was delighted to receive the items, so why is it still going on, I think that not having money put into my bank account by eBay is caused by this dispute, I have closed my shop because of the marvelous new system bought in by the marvelous eBay people, they must be making a fortune.

[61stephenuk · Accepted solution]

Ignore Paypal they have nothing to do with these transactions.

Now,you have in your bank account £272 payment for the books which is being disputed as unrecognised transaction,the monies from your latest sales is being held by eBay to cover this dispute(rather than taking it back from your bank).

Once the dispute has been decided you will either have these payments released to your bank account(you win dispute)or your buyer will be refunded from the held payments(you lost dispute)

[pixiesen2012]

I'm confused

what 'payment dispute' do you mean?

[bookishman]

The ones that are started of in the eBay resolution centre

[pixiesen2012]

has the buyer opened a not received case or an item not as described case?

or have you opened a non payment case?

[bookishman]

The buyer is saying that he does not recognise the sale, although, as I have said, we have been exchanging emails about the items for nearly a month, I suppose I ought to say that the buyer is in America, I supose that says it all really, I will start selling again next year, perhaps I might have got the money for selling other things in the last three weeks.
I think I give up, ebay wins as usual.

[rusticrye]

This is an UNAUTHORISED ACCOUNT USE claim. In other words, the dispute has been raised by THE ACCOUNT HOLDER. They are saying that because they believe their account has been hacked or otherwise fraudulently used - by your buyer. All you need to do to overturn the claim is what you are being told to do within the claim : UPLOAD YOUR PROOF OF POSTING RECEIPT. If it proves dispatch to the address supplied at checkout, the case will auto-close in your favour. If you shipped to some other address, or you don't have a proof of dispatch receipt, you will lose the claim, and be charged a hefty admin fee into the bargain.

@bookishman

[bookishman]

I have already uploaded all the delivery proof they should need, all I have got now is:

Payment dispute details

Status:
Open – no action needed
We've sent your rebuttal to the buyer's payment institution and they are currently reviewing it. We'll let you know when they've made a decision.

I just wonder how many months it will take.

[rusticrye]

Ebay certainly isn't for everyone, especially those who don't take the time to read the very clear information Ebay supplies, and the very clear information that folk take the time and trouble to supply on these boards. Open your eyes and read, and you'll find the answer to every question you've so far asked.

@bookishman 

[plpmr]

You say - "The buyer is saying that he does not recognise the sale," 

That is an unauthorised chargback and if the buyer is now saying they do recognise the sale its up to them to withdraw their claim.

The only way a seller can defend such a claim is to prove they posted to the address PayPal gave them.

[bookishman]

I give up, I have lost £155 to PayPal, no dought due to the virus they will say, I will start again next year...possibly,
thanks for your help anyway.

[pixiesen2012]

are you saying you didn't send to the address given by paypal when the item was paid for?

[bookishman]

It was sent via UPS, I even have the exact time it was delivered in the USA, to the exact address I was given. The problem is that the buyer has paid the money, I have received the money (apart from Paypals £50!!!) so why the payment dispute and the failure to get the other money I am owed, is still going, I fail to understand.

[pixiesen2012]

I don't understand, how much was the item?

why has paypal retained £50?

[bookishman]

The item was a set of books costing £320 including postage to the USA

[pixiesen2012]

so, how much of that have you actually received into your bank account?


why have paypal retained £50?

[bookishman]

I received £272-01 on the 22nd/9th so Paypal took 47.99, presumably because it was a sale on eBay

[pixiesen2012]

so, you've received the payment, minus paypals fees for processing the payment,

so what is the problem?

why are you saying you have lost £155?

[bookishman]

The £155 is the amount I made for five sales two weeks ago, this has still not reached my bank account, when it went into my PayPal account it was usually there within minutes, that is why I am giving up selling untill next year, I know a number of other sellers who are thinking of doing the same thing, hopeing that the wonderfull Ebay system will be worked out by then.

[pixiesen2012]

so, it has nothing to do with the previous sale!


has ebay moved you over to managed payments?

if so, the £155 didn't go to your paypal account, it has been sent to the bank account you specified when you completed the sign up to managed payments


if you aren't on managed payments what does it say next to the payments in your paypal account?

[bookishman]

Yes, I have been moved over to managed payments and no it has not been put into my bank account, that's why I am stopping.

[pixiesen2012]

you need to contact ebay and sort this out,


it has nothing to do with paypal or the previous sale

you just haven't set up your bank to receive payments properly,


contact ebay CS,

do NOT mention paypal or the previous problem, as this will just confuse them!


just state you haven't received the payments and get them to check what bank account they are being sent to.

or you could just check it yourself by going to:-

https://www.ebay.co.uk/sh/fin/settings

[bookishman]

settings are fine

[pixiesen2012]

if your settings are 'fine' you should have received payouts, what does it say on the 'payout' page?


https://www.ebay.co.uk/sh/fin/payouts

[bookishman]

The last payout was the one for £272.01 on the 22nd September, nothing since then.

[pixiesen2012]

you need to contact ebay CS to sort it out

[pixiesen2012]

you are confusing me again!


was the disputed amount a paypal payment or an ebay managed payment?

[bookishman]

It was a payment for sales from my shop, so it should have been an ebay managed payment

[pixiesen2012]

so why on earth did you state paypal had kept £50?

you have muddied the waters so much with giving incorrect information, it is no wonder you have decided to give up!


can you start from the beginning and tell us exactly what has happened,

was it a managed payment?

what case has the buyer opened?

what has ebay said about the case?


etc etc etc