How long do payment disputes normaly take

[bookishman]

How long do payment disputes take, I have one that has lasted 2 weeks so far, I can give definite guarantees that the item was delivered nearly a month ago and have had discussions with the buyer about various items, he was delighted to receive the items, so why is it still going on, I think that not having money put into my bank account by eBay is caused by this dispute, I have closed my shop because of the marvelous new system bought in by the marvelous eBay people, they must be making a fortune.

[pixiesen2012]

I'm confused

what 'payment dispute' do you mean?

[bookishman]

The ones that are started of in the eBay resolution centre

[pixiesen2012]

has the buyer opened a not received case or an item not as described case?

or have you opened a non payment case?

[bookishman]

The buyer is saying that he does not recognise the sale, although, as I have said, we have been exchanging emails about the items for nearly a month, I suppose I ought to say that the buyer is in America, I supose that says it all really, I will start selling again next year, perhaps I might have got the money for selling other things in the last three weeks.
I think I give up, ebay wins as usual.

[rusticrye]

This is an UNAUTHORISED ACCOUNT USE claim. In other words, the dispute has been raised by THE ACCOUNT HOLDER. They are saying that because they believe their account has been hacked or otherwise fraudulently used - by your buyer. All you need to do to overturn the claim is what you are being told to do within the claim : UPLOAD YOUR PROOF OF POSTING RECEIPT. If it proves dispatch to the address supplied at checkout, the case will auto-close in your favour. If you shipped to some other address, or you don't have a proof of dispatch receipt, you will lose the claim, and be charged a hefty admin fee into the bargain.

@bookishman

[bookishman]

I have already uploaded all the delivery proof they should need, all I have got now is:

Payment dispute details

Status:
Open – no action needed
We've sent your rebuttal to the buyer's payment institution and they are currently reviewing it. We'll let you know when they've made a decision.

I just wonder how many months it will take.