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How long before inr case closed once item delivered if buyer doesn’t respond
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03-09-2020 2:45 PM
Hi. Hope someone can help. I sold an item which the buyer opened INR case on. Royal Mail showed no one was in when they tried to deliver. The buyer said there was someone home and they hadn,t had a card through the door either. I organised online for redelivery and it now show item as delivered.
The buyer has not responded to my request to close the case now so how long do I wait before eBay close the case and will it close in my favour now it shows as delivered. Never had this happen before and obviously PayPal are also holding the payment.
than you for any help given.
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03-09-2020
3:18 PM
The case will auto-close after 30 days (and in your favour), if the tracking number attached to the transaction (and which I assume is therefore included in the case details) doesn't trigger case-closure sooner.
An INR case will only close in the buyer's favour if they escalate it to Ebay before it can close, and if tracking does not prove delivery at that time.
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