How do I make a damages claim against Royal Mail

[sunster316]

Hi there,

Just started selling on ebay and after about 100 items I've had the first one from a buyer who's small shobox sized item has been utterly mangled by Royal Mail. It's not a particularly expensive item, but the buyer has been helpful in photographing what RM has done to the parcel.

The issue I have is that I cant see anywhere on ebay where I can insitgate a claim for damages against Royal Mail. 

In terms of an order, I have asked the buyer to start a return so I can accept. 

I will cover the return cost, and when it arrives back to me I will refund the buyer the cost of the item plus the return postage.

Is this the right thing to do? And do i need to do this and receive the item before I insitgate a damages claim?

Any and all help gratefully received!

Sunster316

[john1297576]

Whatever are you talking about. Claim forms for making claims against Royal mail are available at the Post Office or even easier on line. Buyer should keep the packaging and damaged items for RM if they wish to investigate.

Of course you will have to refund the buyer BEFORE RM wouldconsider an compensation. BUYER must open aNot As Described Case, then you sill qualify for a refund of the selling fee.

Why ever do you think it is anything to do wth Ebay? Ebay does post or deliver,you claim against the provider of the service.

[sunster316]

Because the postage was paid for via Ebay and my PayPal receipt is Shutl - so clearly I am wrong here.