How do I handle a buyer trying to scam me, eBay and PayPal are closed!?

[hairtrixls]

Hi, I a, so worried, I'm not a business seller, just someone trying to raise cash in these hard times of Covid lockdown.

i sold my partners 9ct gold curb chain, the buyer knocked me down at the time £105 as it was!

i sent it recorded delivery, now he has asked to return it saying it isn't the chain from the listing photos and there's no hall mark!

the picture of the chain he has sent clearly isn't the chain I actualy sent!

so he wants to return this "fake" chain back and pay him back £480 for the privalidge and I end up out of pocket one expensive gold chain! I have tried calling eBay and PayPal, the phone lines are closed till further notice from Covid and I'm scared they will at some point refund the buyer BEFOR reopening! Please someone help!

[papso22]

I am afraid there is no good news here. 

You need to provide the buyer with a return label, paid for by you, and then come back here if what you get back is not your chain, as soon as you get it.   If you do nothing, then ebay will refund them with your money and they won't have to return anything.  You need something back in order to sue the buyer in the small claims court, which may be what you end up doing, but the outcome is far from certain. 

Buyer's can very easily scam sellers.