How can I get my sellers status back to 100% following a scammer who left neg feedback

Can anyone help please?  Ebay have contacted me to say they are not a member and have been removed but they left me negative feedback which was a total lie and now after years of being 100% seller its down to 99%.  I want to have this rectified and have my selling status corrected and reinstated.  Thanks 

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plpmr
Experienced Mentor

if you had opened an unpaid case the neg would have been removed.

 

In any event if eBay have closed the buyers account they will remove the neg.