Hi there, are buyers allowed to leave feedback for an item they didn't pay for?

[bobbylane75]

The buyer bought the item, but didnt pay. Ignored all my messages asking if he still wanted to go through with the purchase. Then finally said he changed his mind, i then cancelled the order and replied with this message: "Thanks for the delayed heads up, you've now been blocked from bidding on future listings."

So now he left negative feedback on my page, claiming i was rude. the item has already been bought by somone else, who left positive feedback.

So i thought that this could be a glich, i didn't think feedback could be left if there was non payment for the item.

[john1297576 · Accepted solution]

You need to understand the rules, NEVER cancel for a Non Payer they can leave feedback as you have discovered.

The correct thing is an Unpaid Case,buyer gets an unpaid strike and THEN CANNOT leave feedback, or if any has been left you can  get it removed.

I suggest you enter Unpaids into Help & Contact and read all about it.

Set your buyer preferences to Block any members with 2 or More unpaid strikes,and also add to Block Bidders List any Non Payers.

Explore MORE ACTIONS, as links are there to cover most problems, in this case "I have not been paid" would have put you on the correct track.

[bobbylane75 · Accepted solution]

Thanks guys, i understand now.