Hi, ebay have charged me a sellers fee on an item but the buyer hasn't paid.how do I advise ebay?

[spendaload]

Hi, ebay have charged me a sellers fee on an item but the buyer hasn't paid.how do I advise ebay that I have relisted it? I don't want to pay the fees twice.

[john1297576]

You are obviously not aware that a selling fee is charged the moment an item sells, NOT WHEN PAID.

You must recover selling fees BEFORE relisting as that is inviting problems, as buyer could still pay, leaving you with TWO sales, TWO selling fees and only one item.

When you complete an Unpaid Case, it takes at a minimum 6 days, two days before you can open and another 4 days before you can close, the buyer gets an unpaid strike, they can no longer pay and no feedback can be left.

If buyer wanted to be really awkward, they could wait until you sell again and then pay. What do you do then?

I hope you are also aware :-

1. Reserve fees are4% of te Reserve and are payable sold or unsold.

2. That you have Read Packlinks T & C on what you get for your Money, apart from the unreliable service of Hermes.

[fargvs]

Unless you open an Unpaid case and close it as still unpaid 5 days later to recover your selling fees, eBay will expect to be paid ... neither party can leave damaging Feedback and any left during the case process can be removed on request  ... Cancelling the sale only lets them away with non payment and still leaves the 'buyer'  with damaging Neutral/Negative Feedback options >

Resolution Centre - eBay

[m25jet]

In addition to the advice that has already been given here, if you open an Unpaid Item Dispute but the buyer pays up make sure that you get the item despatched as soon as possible and send it via a fully tracked means of postage.  Upload the tracking number to eBay at the earliest available opportunity once you've posted the item, as that way both the buyer and eBay will know that the parcel has been despatched.  If you send the item via a tracked service it'll also improve your chances of being able to successfully defend yourself against a false Item Not Received case should the buyer start making false allegations of non-receipt of the item.  As soon as eBay see that the item has been delivered they would decide the case in your favour and the buyer would be unable to leave you any feedback.  If the buyer left you bad feedback prior to you winning an Item Not Received case you could successfully get the buyer's feedback removed by eBay if you were to get in touch with them quickly and request that the feedback be removed in light of the fact that you won the case.

Whatever the outcome of this case I would advise you to add this buyer's User ID to your Blocked Bidders List, even if he/she does pay up once you've opened an Unpaid Item Dispute against him/her.  If you click on this link https://offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin a big white box will appear on the screen.  Add the buyer's User ID to that box, then click on the Submit button beneath it.  Once you've done that the buyer will be unable to purchase anything else that you list on eBay in the future, in which case he/she will not be able to waste any more of your time.