Hi, I'm trying to issue a full refund for an item I sold and was received by the buyer damaged.

[fabandfunkyfurniture]

Can anyone help please, I'm getting extremely frustrated by this!  I sold an item which was received by the buyer damaged.  I've agreed a full refund but when I try to issue the refund, the screen message states "There was a problem issuing this refund".  I don't need the item to be returned as I've seen photos of the damaged item.  Therefore, I don't need to issue a returns label (or do I?).   I've never issued a refund before so I'm at a loss as to why it won't let me issue it.

Please help!!

[fabandfunkyfurniture]

Thank you all for your help. I’ve used a return label and it seems to be progressing. The buyer is returning the damaged order so hopefully will be resolved very soon. Thanks again kind people 😇

[leomusica]

Hey

I usualy proccess full refund with "cancel order" option

for more info

https://export.ebay.com/en/start-sell/selling-basics/cancel-transaction/#:~:text=In%20Seller%20Hub%2....

hope it will be helpfull

[fargvs]

That US .com link won't work in the UK site when an item has already been sent to, and received by a buyer ... usual requirement is > No return = No refund.

[leomusica]

a... ok
thank you for clarification 👍

[fabandfunkyfurniture]

Thank you all for your help. I’ve used a return label and it seems to be progressing. The buyer is returning the damaged order so hopefully will be resolved very soon. Thanks again kind people 😇