Hermes stolen my parcel

[Anonymous]

HI

I sold a laptop on ebay sent through packlink via hermes ,printed label in shop pasted in front of shop keeper all footage in cctv

includes hermes driver collecting my box from the shop then  with same label completely different box with a toy inside was deliver to the buyer ,he then sent all the pictures to me and I have 

checked the photo image on Hermes website 

of dodgy box taken by hermes deliverman left this box on his door

,after chasing with packling they gave form to claim for upto £25 .ridiculus ,  after sending pictures of box and cctv footage of box given in the hermes shop ,,,,its pure theft by Hermes.any clue how should i get back my £236.? any msg will be appreciated.

[geosacha007]

Ask CAB for help to pursue myhermes but in general you can't expect a courier  to compensate you £236 when you only paid for £25 cover.  And laptops aren't even covered so you are unlikely to get that.

Since this was theft you might get somewhere but what did you expect to happen if the parcel was genuinely lost?