Hermes stolen my parcel

[Anonymous]

HI

I sold a laptop on ebay sent through packlink via hermes ,printed label in shop pasted in front of shop keeper all footage in cctv

includes hermes driver collecting my box from the shop then  with same label completely different box with a toy inside was deliver to the buyer ,he then sent all the pictures to me and I have 

checked the photo image on Hermes website 

of dodgy box taken by hermes deliverman left this box on his door

,after chasing with packling they gave form to claim for upto £25 .ridiculus ,  after sending pictures of box and cctv footage of box given in the hermes shop ,,,,its pure theft by Hermes.any clue how should i get back my £236.? any msg will be appreciated.

[roger_roger_over_and_nowt]

So,the Hermes delivery agent in the shop that you posted the item through took your parcel all the way to your buyer ?.

Me think NO.

Did it ever occur to you that your buyer may be making a fraudulent claim ?.

I doubt very much that you will get anywhere if all you have to fight with is what you say in your opening post.