Hermes not paying out on insured parcels.

[regy15]

Has anyone else been subject to the totaly useless insurance policy with Hermes.

I sent a parcel  containing hi fi speakers which after 7 weeks Hermes admitted they could not find .

After setting up a claim for me they turned me down and shut the case.

I am now having to sue in the small claims court which they are contesting even though they admited they cant find it.

[rusticrye]

Did you buy the postage on Ebay...? If so, Hermes can't help you as you have no contract with them.  Your contract is with Packlink, the postage broker you paid your money to. So it is Packlink you need to lodge your claim with.

@regy15 

[regy15]

Sent from Mail for Windows 10
Hi

No I posted with Hermes myself.

They admitted losing it and set up a claim for me.
They turned it down in their words because it can take eight weeks to return.
It never left the country and its now ten weeks but they wont reply
There is no customer service at Hermes..they don’t answer emails and the website sends you round in a circle
Shocking company

[geosacha007]

Electronic and electrical items are listed as not covered. by most couriers including Hermes.   You get the opportunity to see the items excluded from compensation when you book.  So your items are not covered and you wouldn't win.   It explicitly states not covered for loss or damage, which might be unfair but those are the T&Cs you agreed to.

[regy15]

Sent from Sky Yahoo Mail on Android

[regy15]

Speakers are not electronic or electrical items...they admit they cannot find them but say international parcels take up to eight weeks to return...i never asked them to return them and its now 10 weeks since i left them with it.I will fight this until i win but how many would not...disgusting company and i hope they go bust.

[*knight-rider*]

anyone who clases speakers as an electrical item needs to refresh their electronics qualifications 🙂
good luck with your claim.

[regy15]

Hi geoscha007 can you please remove your post claiming speakers are electrical items and not covered by Hermes as you are postinfg false information which is misleading...thanks