HAS ANYONE ELSE GONE ONTO 'MANAGED PAYMENTS'? I'M HORRIFIED BY THESE NEW CHARGES.

[thecliftonbaglady]

Hi, I'm a private seller on ebay, everything is my own or my husband's. I was recently transferred to Managed Payments but am horrified and angry at the new charges.  I thought there'd been an error until I rang them and spoke to someone.  He told me we are now payng 15% commission whereas previously it was 10% for ebay and about 2.5% PayPal.  

Your thoughts would be welcome,

Thank you.

[brewspecial]

I was forced to change after eBay locked my account for no reason.

Now I cannot get paid, the buyer gets the message "The seller cannot receive payments at the moment, please contact the seller for help"

Been a member for over 10 years and now they pull this **bleep**

[pixiesen2012]

your recent sales were paypal ones,


check the listing to see what email address is in the payment field

[brewspecial]

eBay forced me to change my payment details (as they are phasing out PayPal for sellers) I can now no longer receive payments. So now what

[pixiesen2012]

moving over to managed payments doesn't affect sales that were made with paypal as the option, I keep suggesting you check the sold listings to see what email address was in the payment field, have you done this?

[brewspecial]

Yes I have done this, just got off the phone with eBay AGAIN 6 times now and they said that moving over to managed payments is the issue their ICT team is looking into it

[john1297576]

Sometimes it pays to read the Managed Payment information that is available, rather than come up with all the wrong answers.

You can enter Managed Payments Fees in HELP & CONTACT and read them all. I am not yet on MP so I am not allowed to see the fees, but I can read what others have said. 

[thecliftonbaglady]

I've been on Google and learned much more about them than from the advisor
at the Managed Payments team at eBay! I see now that some things he told me
are not as he explained.
I fully understand now and am satisfied that the fees are not as I was
given to understand.
Thank you for your advice.

[rusticrye]

No idea where you got 15% from, as that's not correct. Neither is your PayPal approximation of 2.5%...

The selling-cum-payment-processing fee you pay on Managed Payments is 12.8% plus 30p.  So it's actually slightly less than before, as the PayPal payment processing fee you were paying in addition to Ebay's 10% selling fee was 2.9% plus 30p.

@thecliftonbaglady 

[pixiesen2012]

it was 2.9% plus 20p, not 30p

[thecliftonbaglady]

In reply to rusticrye, I did say that I spoke to a member on the Managed Payments team. He also told me that some, including himself, had disagreed with the new commission for sellers of low cost items, at all the meetings. So that was where I got it from. If I can't believe them who do I believe? He told me that the 30p you mention is added into the 15%.
Thank you for your input.

[pixiesen2012]

he isn't very good at maths! on low value items the 30p will make the % 15% but on higher value items it won't, so it is better to look at it as 12.8% plus 30p to work out what you will be charged,

for private sellers the difference between managed payments and paypal payments is pennies you really aren't paying a lot more


on your last sale item £9.99 plus £4.30 P&P

the old fees would have added up to £2.16

on managed payments you were charged £2.23

[rusticrye]

@pixiesen2012

As I believe I've pointed out before, you are wrong. PayPal's standard fee is 2.9% plus 30p.  Check it out for yourself. It changed to this ages ago, from 3.4% plus 20p.

@thecliftonbaglady

[pixiesen2012]

oops, I thought it was the other way round, 3.4% plus 30p down to 2.9% plus 20p

[rusticrye]

@thecliftonbaglady

Yes, I know what you wrote - I read it. I just couldn't believe that an Ebay agent would come up with something so massively, gigantically, and humungously wrong. So I assumed it was a percentage you'd arrived at rather than a figure that the agent had actually quoted. This assumption was helped along by you having quoted a completely wrong PayPal percentage too.

If the agent actually did indeed quote that percentage, and it wasn't something you came up with, report him to Ebay, as he should be sacked.

Whatever, be aware from now on that there is no need at all to contact Ebay to find out what the fees are, or for anything else. All the information you could possible need is in the Seller Centre, and in the Help pages with their integral search. If you'd had a read when you were switched to Managed Payments, and done an accurate comparison instead of using guesswork, it would have saved you all this hassle and worry.

[thecliftonbaglady]

Thank you but it actually wasn't me who was wrong. I was given the facts I
stated by an advisor of the Managed Payments team at eBay. Obviously he
had his facts wrong.

[thecliftonbaglady]

As I said before, the information was NOT guesswork, it was given to me by
an eBay advisor of the Managed Payments team.
Actually, I'll think twice before asking for advice on Community in the
future, due to some rather unpleasant replies.
Thank you.

[pixiesen2012]

I don't know where the 15% came from

you are not paying any more than you were before

you no longer pay paypal 2.9% plus 20p on top of the ebay 10%,

you now just pay ebay 12.8% plus 30p,

[kad1178]

Paypal's standard account set fee is 30p not 20p.