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Freight Forwarder / Reshipper concerns. Any up-to-date advice?

stokeinabox
Observer

on ‎05-09-2020 4:07 PM - last edited on ‎05-09-2020 5:09 PM by Moderator

Hi All, A buyer purchased a watch for £1,000. I noticed the buyer is a freight forwarder/reshipper - specifically Shop Airlines Europe B.V on behalf of Sekaimon, which I believe means the watch is to be shipped to Japan after I post it to their UK warehouse. Some quick Googling has brought up quite a few complaints about these types of buyers/Sekaimon purchases and I was wondering if you can advise.

I have seen reports of buyers opening disputes weeks/months after the item has been delivered to the address in the UK - which is clearly occurring after the item has then arrived in Japan, and that eBay/PP always automatically refund the buyer. There are also accounts of items being damaged beyond repair during the reshipping process and reports of counterfeit items being swapped for the original item when they're returned.

 

I know eBay rules say sellers are not accountable for items if they are posted onto any further addresses after the original, but this does not seem to make any difference in these cases as the sellers cannot PROVE the item has been reshipped.

 

Do I need to do anything to protect myself? Should I cancel the sale? I am scared of losing my item and the money also as it is a very expensive item.

 

Thanks in advance. 

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john1297576
Pro Mentor
‎05-09-2020 4:14 PM

Tracked delivery to the address provided on the Paypal Payment will protect you against Not Received cases.

 

It will not protect you against "Not As Dsecribed" cases but return would be at the buyers expense and would need to be opened within Ebay's 30 days which would be from time of delivery in the UK to the Shipping Company.

 

I have never had any problems with this sort of transaction BUT I would not wish to risk a £1000 watch although all the risks are no different if buyer was in the UK,except that you would have topay for return postage.

Comments (2)
Comments (2)
tobiasd4
Experienced Mentor
‎05-09-2020 7:15 PM
As item was posted to UK address, seller only has to pay for return from that UK address, not Japan.
(0)
stokeinabox
Observer
‎27-01-2021 1:48 PM
Just wanted to come back and update anyone who may be in a similar situation. Item was posted and it's been 4 months now and not had any problems. All seems to have gone well
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