Evening everyone, just looking for a little advice if anyone with experience can help at all?

[bobs-boutique]

Hello there

Just looking for a little help from someone with more experience please.

I sold a hot tub which is just coming up to the 30 day period and they have requested a return as the goods are faulty or claim to be.

They do not have the original packaging to send the goods back to me so do I still need to accept the return or can I refuse it on these grounds?

Any help or advice would be much appreciated.

Thanks

Rob

[tobiasd4]

I suggest you accept return & issue returns label.

You are clearly an unregistered business seller, so upgrade before you get reported to ebay & HMRC,

this is likely what buyer will do as you are denying them thier consumer rights.

https://www.ebay.co.uk/help/policies/selling-policies/business-seller-policy?id=4710