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Ebay refused but PayPal refund to the buyer
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10-06-2020 8:54 PM
The buyer opened a claim but Ebay found on my favour. The buyer then went to PayPal for help, they refund to the buyer. How can I get my Ebay's payment fee back?
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11-06-2020
2:10 PM
You can't get the Ebay selling fee credited back to your Ebay account, as the buyer was refunded through a PayPal case, not an Ebay case. Ebay and PayPal are separate companies.
Ebay generally only close a case in the seller's favour when the case is an Item Not Received case and the seller has tracking proving delivery. Is that what happened...?
If so, then PayPal would have closed the case in your favour too - unless you failed to upload tracking to the case, or tracking proved delivery to an address other than that on the PayPal payment confirmation email. Could the latter be what happened...?
If so, Ebay missed it, hence the buyer going to PayPal, who do check these things more thoroughly. To retain seller protection, items must be shipped to the address provided by PayPal on the PayPal payment confirmation email. You must never ship to the address on the Ebay order confirmation email (this is the buyer's Ebay-registered address, and not necessarily where they want the item to be sent) or any other address the buyer may supply after payment has been made.
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