I have a buyer who purchased an item from me. Despite me listnig it correctly as 'Japanese Language' and the pictures confirming the item is factorty sealed / new and Japanese, because the buyer purchased it thinking it was English, I'm now being forced to accept the item back and issue a refund of £120!?
The buyer has opened the return with the following heading 'Not as described / Not as pictured' yet in the body of their message says the following, "hello, i recived these books , and realised that they are in chinese, as this item was purchased in the uk, i was ubder the impression thet they woukd be in english , can i have a refund , to purchess the correct editions ?"
I followed the process to contact the buyer
Politely confirmed there was no issue with my listing
Spoke wih Ebay who assured me I have done everything correctly with item description and accepts no returns.
Within my message to the buyer I have asked if they have open the factory seal around the books and had no response?..
Why am I being made to refund the buyer and accept a return for something that will not be in the same state as sent?
Ultimately, I am now potentially back with a NON new item and having to maybe sell at a much lower price!? Customer service is extremely poor in this scenario!
