Ebay doesn't support the sellers

[pokelee_uk]

I have a buyer who purchased an item from me. Despite me listnig it correctly as 'Japanese Language' and the pictures confirming the item is factorty sealed / new and Japanese, because the buyer purchased it thinking it was English, I'm now being forced to accept the item back and issue a refund of £120!?

The buyer has opened the return with the following heading 'Not as described / Not as pictured' yet in the body of their message says the following, "hello, i recived these books , and realised that they are in chinese, as this item was purchased in the uk, i was ubder the impression thet they woukd be in english , can i have a refund , to purchess the correct editions ?"

I followed the process to contact the buyer

Politely confirmed there was no issue with my listing

Spoke wih Ebay who assured me I have done everything correctly with item description and accepts no returns.

Within my message to the buyer I have asked if they have open the factory seal around the books and had no response?..

Why am I being made to refund the buyer and accept a return for something that will not be in the same state as sent?

Ultimately, I am now potentially back with a NON new item and having to maybe sell at a much lower price!? Customer service is extremely poor in this scenario!

[roger_roger_over_and_nowt]

As above,you didn't describe the item properly and your buyer is quite right to request a return at your cost.

You will not only have to pay for the return,refund the whole of the original payment but you will lose the paypal fee's as well as they are no longer refundable.

When i first started selling i quckly learnt that i had to descrbe everything as if i were trying to describe it to Stevie Wonder over the phone.

Don't assume anything when it comes to potential buyers.

Happy Christmas.

[pokelee_uk]

But the item was listed correctly...

Language: Japanese
Country/Region of Manufacture: Japan

What's the point in these item descriptions?.. Also, what right would the buyer have to open it from its factory seal when the packaging would be clear, very clearly showing the pictures / text to be non- English

[pixiesen2012]

the point is you have to state in the written description as well as filling in the item specifics


the item specifics are for the search engine to find and show your item to potential buyers,

the item description is what the buyer reads to find out about the item

if you don't state something in the description that is that important the buyer will win a not as described case

[pokelee_uk]

I'd be grateful to see where that is written in "Ebays rules of selling"

It's ridiculous. Again, doesn't justify why the buyer would then remove the seal making the item no longer, not new

[tsmgmd]

Just admit your listing could have been clearer, and then you wouldn't be in the position you are now.

And a buyer has a legal right to break seals or open a package to check its contents as long as the handling is kept to a minimum.

[pokelee_uk]

Buddy, 'Just admit your listing could have been clearer, and then you wouldn't be in the position you are now' - this does not excuse the fact it WAS listed with correct item description.