Ebay doesn't honour promise

[c*1234]

I have a very good 100% positive feedback account. I had one recent bad sale - buyer bought item to use it then return it. I asked ebay for advice. They appeared to sympathise and offered to pay the refund plus return postage for me. But they broke promise and took this money from me. This was more than two months ago. They have written several times that they are processing a refund to me, it but they never do. I now realise ebay policy must be to offer something to appease me, but hope i will forget and not chase them. Not me - i won't stop until they behave decently and refund.

[roger_roger_over_and_nowt]

Ebay will tell you what you want to hear.I doubt if you will ever receive any refund as it seems like a clear cut case of a buyer winning a claim for return and that's about all it is.