I have a bad buyer, buyer claims "item not as described" which is absolutely False. They've admitted to not reading item description. The item listed in description as well as in photos is Clearly described. Its listed in the Title, Sub-title to include several times throughout actual item description. This is simply as case of Buyers remorse. The buyer even admitted that they aren't interested in any other advertising within description ( theres actually a youtube video link I have attached) . Ive messaged ebay support several times, I've appealed a decision thye favored the buyer for 2x already. I've received generic responses from ebay support/decision team. One of the messages addressed me as a completely different person and both messages for their decision were almost identical, clerarly an indicator of generic automated responses. How can a seller be protected on here without the help of an actual agent in situations like this? Bad buyers have such an advantage its ridiculous. All they have to do is make a not as described claim and they're essentially awarded the claim. This is outrageous. This is the first time this has happened to me and Ive been selling on ebay for several years now. if anyone has any suggestions Please let me know.
