Damaged China item retuned without complete handle pieces

[sunnydaysann]

Only occasional seller. I accepted a return from buyer as a cup handle was broken in post. Other 2 items , plate and saucer were fine. It was wrapped well and fragile tape all around. On receiving return , Only part of the broken handle is there , preventing a repair. I have messaged the sender to ask if they have the missing piece/pieces . Surely the complete broken handle should be returned to warrant refund ? 

[rusticrye]

Just to add that broken glass and china cannot be returned in the post, as per Health & Safety laws. This is to protect postal workers from harm. In future, refund the buyer of such items without the need for return, once they've provided photos of the damage.

@sunnydaysann 

[sunnydaysann]

Thanks, the problem was that 2 of 3 items were completely unmanaged. Will never sell collectibles again .