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Clothing item I sold new unpackaged is age damaged.
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01-09-2020 12:24 PM
I recently sold 2 items of clothing. Both were new in packaging that I'd never opened and both still had tags on. Buyer has messaged to say 1 has little holes in it. He provided photos to show. I was unaware of these holes as I say I had never taken them out of the original packaging. What should I do? Give him a partial refund or as i didn't know about this damage then no refund at all? He has messaged me twice now almost pressuring me for an answer.
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01-09-2020
12:30 PM
Buyer should open a Not As Described Case, you provide a Reply Paid Label and on return make a full refund.
"or as i didn't know about this damage then no refund at all"
If you read what you agree to, the seller is responsible for the details on the listing being correct. Ignorance of the condition is not a let out. Read the Ebay Money Back Guarantee top right of every listing.
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