Thank you so much for your reply and taking the time to help me...Ithink I’ll most likely have to mark it down to a bad & expensive experience as it appears as you say that eBay tends to side with the buyer which is very unfair....I don’t think I will sell again on eBay as to me as the seller you are they ones that pay the fees to eBay so they should really help the seller more than they do....I will contact eBay tomorrow morning first thing as It would be extremely helpful if I could speak to someone who understood me and I understood them thank you for that advice that’s a great help 😊 also thank you for advising the blocking as I wouldn’t want to sell to this person again should I ever sell on here again ...I’ve found the majority of buyers and sellers to be trustworthy & honest and this experience ruins it for everyone....I’m going back to selling any horse tack on Facebook selling sites I think as at least there are no fees....thank you once again I really appreciate your help a lot..Ali 😊