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Can't find dispatch date
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03-11-2020 4:55 PM
Hello,
Where can I find the date I marked an item as dispatched? I have a buyer saying he hasn't received it.
Thanks.
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03-11-2020
5:14 PM
Simple enough if you use the seller hub, but the old site does not seem to have this info.
However you know the date sold, the date paid and our posting time, so it should not be difficult toworkout, BUT unless you have a Proof Of Posting then hardly worth the bother.
Buyer opens a Not Received Case, unless you have tracking proving delivery then you have to refund. A proof of postage is only of use to make a claim on Royal Mail, it is not a proof of delivery which is all ebay are interested in.
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