Buyer says item is not as described, I disagree

[cncake89]

Buyer received my item, an iPhone on Saturday morning but waited until Monday evening to say she’s not happy with the phone as it has a big scratch on the screen. There definitely weren’t any scratches when it left me, the phone was described as being in excellent condition and I staff by that description. The photos listed when selling the phone show there aren’t any scratches and the phone was sent one week later.
I understand it’s my word against hers but if EBay force me to give a full refund and she returns the phone to me, I won’t be able to sell the phone again for the price she paid if it is scratched. Any advice on what to do please? She’s asking for a discount because I’ve lied at present which of course I’ve objected to and refused. Thank you 😊

[plpmr]

just because it might have some bearing -

you sold the phone twice on the same day via auction and via BIN and also stopped an auction as no longer available and cancelled all the bids - what is the story?

[red_magpie]

Buyer says item is not as described, I disagree

Unfortunately your disagreement will count for nothing if she uses eBay's money back guarantee.

EBay's policy, which you accepted in the user agreement, is that when they can't determine that the item was as described, they will support the buyer. As eBay never even sees the item, before or after delivery, they have no idea whether it was as described. As a result, buyers can claim any fault to get a full refund. No evidence is required.

If the buyer returns a completely different phone, don't count on eBay taking your word for that either.

EBay is a very risky place to sell things. Every sale is a gamble whether the buyer will abuse eBay's money back guarantee.