Buyer says item he bought does not work, though it worked fine when we sent it. He has asked for a

[flanb2009]

Buyer says item he bought does not work, though it worked fine when we sent it. He has asked for a refund which we are giving as don;t want bad feedback, but doi we have to refund postage as well? In both directions?

[roger_roger_over_and_nowt]

yes you have to issue a full refund of original amount and reimburse buyer for return cost.

if they open a dispute ebay will do it for you.