Buyer says ebay won't let her request a refund, which I agree to , wants my address to return

[mcphain]

Buyer wishes to return a postcard bought on July 25th, I have agreed to this in a message. I told her to request a refund through ebay, explained how to do this. Message from her today saying no help from ebay, wants my address. I would prefer to go through proper channels. There's not a lot of money involved but why should I forgo a refund of my expenses. She had left positive feedback with negative comment, then asked for my address on positive feedback for another item bought. I want to be fair and have fully explained things to her. Help !

[*knight-rider*]

sorry, i`ve got to ask 🙂

What possible issue can there be with a postcard that has taken her nearly a month to deal with?

is she claiming it`s damaged or just a change of mind, what`s her reason?

if i`m correct, as a private seller your not obliged to accept a `change of mind` return, especially covering return postage, she should pay that.

I`m assuming we are either talking about £3.90 or £3.40 here, so if she does decide to open a return on time, i`d consider just refunding, because a return label is £3.10, which i think may have gone up now, but either way, more expensive than just refunding.