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Buyer saying item not received
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04-11-2020 8:07 AM
I sold an item on the 8th August. The buyer paid and left positive feedback as to the items arrival and condition. Now nearly 3 months later they have raised a dispute that the item has not arrived and they want a refund.
I no longer have the tracking details as I got rid of them when I received positive feedback.
Please help.
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04-11-2020
8:29 AM
They can't claim through the EBay Money Back Guarantee. Has to be within 30 days of Delivery. They can Claim through PayPal, they have 180 days.
You should always keep your Proof of Postage for at least 13 Months. Buyers can Claim Unauthorised Use though their Bank up to 12 months later.
You will only have to Refund here if your Buyer has opened a PayPal Case.
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