Buyer is returning a different item & claiming a refund, but his item arrived

[zombie.god]

Hi,

I sold 2 items to 2 different ebayers.

Unfortunately I had a lot of parcels to post this particular day, and addressed 2 packages to the same guy.

The wrong package arrived first, and he immediately claimed a refund. Sending the other guys parcel back to me (still pending arrival).

A few hours later his actual item arrived, which he is happy with and acknowledged via email.

He now has an open refund case, which he is waiting for to be paid in full (return item pending arrival).

I can only see an option of refunding him, then begging and praying he pays up again. What are my options for my own protection?

Thank You.

[stortclose]

Sorry but it's your tough luck sending the wrong parcel to the wrong buyer you can only ask politely for the "buyer" to return it if you send a mailing label. The eBay item number is your protection.

If the correct item has been received, tracking should show it and you should enter the tracking number for the correct item where eBay instruct, the case should then close eventually in your favour. If you have no tracking it's a costly lesson.

[zombie.god]

Like I mentioned in my original post. The seller has sent me an e-mail saying he has received the correct item. I also have receipts.

[zombie.god]

He is more than happy with his item.

[stortclose]

Then buyer should close the case - if not you will need to rely on eBay taking the email into account, not something I would put money on. Entering the tracking number in the case is the most reliable safety.