Buyer has changed their address, how will ebay respond to their case?

[Anonymous]

A buyer won 2 lots, paid separately and gave a different address for each lot. I sent each lot tracked to the address given, and entered the tracking number for each lot.

They have recieved one parcel and they have asked for a return on the second as it isnt included in the first parcel.

I assume they have asked for a return as they can't ask for a refund, as tracking shows its still in the post.

I just checked and they have changed their address on the more expensive lot.

Is this a known scam, how will ebay respond to their case? They can't return something thay havent received.

[pixiesen2012 · Accepted solution]

as long as you sent it tracked to the address given with the payment you are covered if the tracking shows the item as delivered

they can't return something that they haven't received and you don't have to refund until tracking shows a return as received

[Anonymous · Accepted solution]

They've made it look like I sent it to the wrong address, will their automated system know that the address has changed if the buyer opens a second case?

[ruby*tuesday · Accepted solution]

Buyer has to change the address when they go through Checkout. That's the address linked to their Purchase. They can't change it once they have Paid.

[Anonymous · Accepted solution]

Thats what I'm saying, they have changed the address since the purchase. Ebay knows it was a different address at the time because the buyer won several lots, but Ebay didnt put them all in one total.

[pixiesen2012 · Accepted solution]

you have to send to the address provided with the payment, not the address in ebay at the time of purchase


did you use the address you were sent by paypal, when the buyer paid?

if not, you will lose the case

[Anonymous · Accepted solution]

Yes I did.

[ruby*tuesday]

They won't be able to Claim Item Not Received if you Posted to the Address PayPal sent you and added the Tracking to Dispatch.

No they can't open a Returns Case if they haven't received the Item. They sound like trouble though. Any problems come back here.