Buyer has changed their address, how will ebay respond to their case?

[Anonymous]

A buyer won 2 lots, paid separately and gave a different address for each lot. I sent each lot tracked to the address given, and entered the tracking number for each lot.

They have recieved one parcel and they have asked for a return on the second as it isnt included in the first parcel.

I assume they have asked for a return as they can't ask for a refund, as tracking shows its still in the post.

I just checked and they have changed their address on the more expensive lot.

Is this a known scam, how will ebay respond to their case? They can't return something thay havent received.

[ruby*tuesday]

They won't be able to Claim Item Not Received if you Posted to the Address PayPal sent you and added the Tracking to Dispatch.

No they can't open a Returns Case if they haven't received the Item. They sound like trouble though. Any problems come back here.