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Buyer didn't collect their parcel from Royal Mail
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26-11-2020 7:13 PM
I posted a parcel on the 6th October and the buyer contacted me on the 24th November (in faulting English) saying that the parcel is not at the post office. I replied that I had sent it and would find the posting information. They then replied saying that 'they were on holiday and when they came back they went to the post office with the ticket and the people there said that the package is not there'.
Where do I stand if they are at fault by not collecting the parcel in time, considering that it was posted 7 weeks ago!
Many thanks.
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26-11-2020
7:55 PM
Asking at the Post office was a waste of time, it is Royal mail who deliver and enquiries should have been made at the local RM Delivery Office.
Without proof of tracked delivery if buyer opens a Paypal Case, then you will have to refund. If you have not put a return address on the Package, it will not be returned to you and will just end up with all undelivered mail in Belfast.
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