Buyer claims son purchased and paid for item accidentally and now wants to cancel the sale

[glassical-collectables]

Offer made by purchaser on item which was accepted by us and payment was received promptly via PayPal.

Purchaser then contacts us to say his minor son bought and paid for the item accidentally.

I have advised him to contact EBay to request cancellation of the purchase as otherwise we will lose sale fees.  Have also advised him to fully protect and passwoerd his EBay and PayPal accounts so this does not occur again.

I believe the purchase and payment are a binding contract but we are willing to refund in the circumstances as long as it does not cost us money.

Any further help, comments, advice very welcome.

[john1297576]

It will cost you, it is impossible to win as paypal fees are not refundable.

It is not worth trying to withhold these fees from a refund, it would need the "buyers" agreement to do this. 

I suspect it is just a excuse, I have seen bids like this blamed on the cat, a very intelligent cat to bid and pay!! A decent buyer would pay up and sell on themselves.

Add this buyer to your Blocked Bidders LIst, you can do without this sort of buyer