Buyer claiming to have paid twice for an item we only had one of?

[myworldsells]

We received an unexpected message this morning from a buyer who purchased one of our items around a week ago, claiming that they paid twice for the item, expecting two of them. We're struggling to find help for this as on our PayPal transactions, we have only been paid once, and we never had more than one of the item we sold to begin with so we don't know how two were ever purchased. Initially upon receiving the product they were very happy and even left a positive review for us and we had no indication otherwise that they had purchased more as we offer combined postage and wasn't contacted about this, it also seems strange that the buyer in question left a positive review before receiving the 'second' item.

Buyer is asking for a refund or a similar product, but as we're new as a seller, we wanted to seek help from experienced sellers. We're not sure how to resolve this issue, do we reach out to PayPal or eBay? A lot of people have said that it's most likely a scam to get money back or a free product, however we want to take this seriously, we never know whether or not this is an honest claim.

Any help would be appreciated!

[red_magpie]

You just need to check your eBay sales history (in your My EBay pages) and your PayPal transactions history in your PP account.

These will show how many items your buyer ordered, and how many they paid for.

I doubt that it's a scam, it would be such a pointless one as the records of what they bought are there for both of you to check. My guess is that the buyer has made a mistake and become confused.

At the end of the day it's open to the buyer to open a case for their money back through eBay or PayPal, but they would have to refer to the listing number which showed they had purchased a second item.

[pixiesen2012]

what was the item?

[myworldsells]

It was a meerkat plush toy, we only had one of them in stock.

[pixiesen2012]

they are trying it on, just put them on your blocked list and ignore them

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

I've just read the blurb on your listings, if you are buying to sell you need to Upgrade to a Business Account

[myworldsells]

Thank you for your help, we will let them know there's nothing we can do. We've been playing with the idea of making a business account for a while, as was really just a hobby to begin with. Thank you ever so much for the help!

[cer1948]

I would be inclined to ask them to send me a screen shot of their paypal account showing the two payments to you.