Buyer claimed item never arrived despite telling me they received the item

[junio-silv]

Okay, the buyer from Germany ordered my item on August 22. I shipped it on the same day. This is standard European delivery by the way, so no tracking. On August 31, I reached out to the buyer to confirm if he received the item. And he responded saying that he received the order, and thanked me.

However today, I noticed he sent me negative feedback, claiming that the item never arrived didn't get his money back. I was wondering what to do. I reported the buyer to eBay because I know I sent the item (I have the proof of postage), and I have the email where the buyer said the item did reach him. Plus, he didn't reach out to me about the item not arriving, so I think there must be some misunderstanding. I haven't contacted the buyer yet, but what should I do.

UPDATE. The issue is resolved. The buyer made an error on the feedback. It was for someone else. The feedback was revised.

[tobiasd4 · Accepted solution]

Buyer should have opened case for not received, but nothing in feedback ebay will remove.

Ebay will ignore message about receiving item, as buyer could have made a mistake.

All you can do is try & sort with buyer & then send feedback revision request.

TBH. As it is in German, most bidders would ignore it.

[junio-silv · Accepted solution]

I decided to reach out to the buyer. I asked him if he can confirm if he did receive his order. I mentioned the negative feedback, and the message from earlier saying that he received his order.

[junio-silv · Accepted solution]

Okay, he came back to me, saying that he never intended to send negative feedback, and that he did indeed receive the item. I told him I'm going to revise the feedback.

[junio-silv · Accepted solution]

The feedback was revised. He said that the feedback was for another person.

Thanks for your help.