Apple iphone sale

[jdoubleyou]

Hi can I get some advice please. Sold an Apple iphone 7 128GB for £150. Posted it Special Delivery

to ensure not scammed and messaged the guy to same the same.

He got the phone safely but now claims the battery needs replacing at £49.  It was in excellent working

order when it left my possession and I think he's trying it on to get a partial refund, so he gets the phone

for £100!  I sold it is pre-owned and very good USED condition, much the same as you would a  2nd hand

car that requires a battery that has been USED!

What are my rights?  He has threatened to raise it with Ebay, who will undoubtedly side with the buyer and

fully refund him and then I will have lost both my phone and the money! Help!!! Josh

I was suspicion as soon as it sold as the guy has a feedback score of 04.

Feel like I'm being hoodwinked!

[jdoubleyou]

Thanks angelah1847, I appreciate you taking the time to respond. He's already intimated that he will go to eBay.
I am worried that once this happens the phone I get back wont be my phone! I covered all angles in terms of safe postage, thinking that I wouldn't get done, but now it seems this is yet another angle to scam a seller.
What exactly do you mean by best do that voluntarily or else you could end up losing the phone and the money?

[angelah1847]

If the buyer opens a case you will have 8 days to respond to it, if you don't then the buyer can escalate it to ebay who can then either issue the buyer with a postage label to return the item and charge you for it and then refund from your account, or on some occasions they just refund the buyer from your account and infer to the buyer that they don't need to return the item.

If you respond to the case and issue the return postage label and then refund when you receive the item back then you stand a chance of receiving back the item you sent.

If you don't receive the same item then you appeal the case. If you find yourself in that position then come back to the boards for advice.

[red_magpie]

What are my rights?

Almost none. If the buyer opens a case under eBay's money back guarantee, eBay will take their word that it didn't match the description. You will have to refund the buyer in full, and send them a prepaid return label.

I agree about not giving in to demands for partial refunds, unless. If you insist on full return there's at least a chance that this will be the last you will hear of it.

I hope the buyer hasn't swapped the battery with a dud from another phone. Don't count on eBay taking your word if they do!

[jdoubleyou]

Thanks red_magpie I appreciate you giving your time to advise. Doesn't matter how careful you are in trying to avoid being scammed, I just feel this is what is happening! I am just about to reply to him with a very carefully worded message. Thanks a lot. Josh

[jdoubleyou]

Just one more question! I've had it with eBay! Nothing is ever straightforward with so many scammers out to get you.
If I send a message to this guy and then close my account can eBay still contact me and can they also issue a full refund without my agreement? Any advice is welcome.
I don't need this kind of stress!
Thanks everyone. josh

[papso22]

You can start the closing process but your account won't close until at least 30 days have passed from your last sale. Also, if you don't respond to the case ebay will refund for you and you won't get a final value fee credit.