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Anyone having problems sending invoices with freight added?

ruecherie
Member

‎18-01-2021 10:07 PM

Same problem with the last 2 sales: I try to send an invoice with freight added and I get in a banner block at the top: ! "Something went wrong. Please try again later."   I've had 2 calls to Ebay support and they say they have a problem but can't fix it.

Anyone experienced this?

Comments (1)
Comments (1)
1928leafman
Engager
‎01-02-2021 9:34 AM
The problem still exists - I want to combine postage on 2 items but I get the same message. eBay acknowledge problem and suggested sending invoice without adjusting postage and offer refund on payment but it still won't work.
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tobiasd4
Experienced Mentor
‎19-01-2021 1:33 AM

If using the app, try website on PC instead.

Why are you quoting courier & putting cost in description, just list in P&P section as courier with cost, 

no need to send invoice then.

Comments (2)
Comments (2)
ruecherie
Member
‎19-01-2021 9:32 AM
Hello Tobias,
Thanks for the reply. I was using the website with my laptop which is normal for me. I tried the app but no Send Invoice option now, only send buyer a reminder. I add postage in the usual way if it is cut and dried but, in this case, it was on the cusp of 2Kg. for Royal Mail so I would use a courier and I shop around for best price. This has never been an issue before. I had an issue with the same thing last month and have spent some time on the 'phone to Ebay - surprisingly quick in getting a call-back. They accept it is an issue with their software - making changes post-Brexit is the reason/excuse. Surely if it is affecting me, it is affecting 1000's? They suggested I get buyer to issue an invoice request to me and then I would get around it but buyer seems to have gone to ground. I also suggested buyer could pay me directly, via Paypal which the last buyer did, and I gave her my Paypal email address but she then says she has a Paypal account problem. Seems I have two problems - Ebay glitch and unresponsive buyer.
If I don't get a payment in 3 days, I'll cancel and re-list
Thanks for your interest and advice
Regards,
Simon/Ruecherie

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porchester
Member
‎19-01-2021 9:59 AM
Almost word for word my own experience for the past 6 days.. Same error messge Same story from the Help line. Still no resolution. Regards, Martin
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