Although it may seem frustrating the best option is to take the advice that you were given earlier and issue the buyer with an eBay returns label. Once you receive the item back again refund the buyer's money via eBay, as that way you will not pick up a defect in relation to the transaction, so long as you refund swiftly as opposed to keeping the buyer waiting for so long that he has to ask eBay to step in and force the refund. If eBay have to get involved and force the refund, or if you make the mistake of issuing the refund via PayPal rather than through the case that has been opened on eBay, then your account would be hit with a defect as a result. Therefore, it's important to get it right - issue the refund voluntarily via the eBay case and your account will be unscathed by the case that the buyer opened.
Once you've received the item back again if the item is still in a decent condition and is good enough to offer for sale again then you can relist it for sale a second time should you wish to do so. However, if you have not already done so then make sure that you add the buyer's User ID to your Blocked Bidders List. If you click on this link https://offer.ebay.co.uk/ws/ebay/isapi.dll?bidderblocklogin a big white box will appear on the screen. Add the buyer's User ID to that white box and then click on the Submit button beneath it once you have done that. From that moment onwards the buyer in question will be unable to purchase anything else from you in the future and cause you any furher problems.
