A buyer has challenged the accuracy of a listing. We have provide proof to ebay that the listing is

[sparrowmoon]

A buyer has challenged the accuracy of a listing. Proof was sent to ebay that the listing is accurate. Now eBay has declined to intervene stating that the buyers comment always stand. I  asked why did eBay ask for evediece if they are not prepared to consider it? When I asked for the actual wording of their policy on such matters the call centre guy gasped and said he would ask a superviser to call me. l'm still waitng!

Ian Sparrow

[tsmgmd]

Before your account is suspended you need to look at eBay selling policy.

Used make up items are not allowed to be listed.

You cannot expect eBay to pass judgement on a item they have not physically seen.

UK law states if a item does not match the item description then the seller must pay for the return and refund the buyer in full.

The advice given by another responder regarding "New" items that are not new should also be taken on board.

Breaking listing policy regulations is the quick way to account suspension

[sparrowmoon]

Who are you? You have no idea about the details of my dispute about my listing which incidentally has just been resolved in my favour!
Are you offering your opinion as a layman or as an expert? There are thousands and thousands of used cosmetics on offer on eBay. Are you contacting each and every one of the sellers. You will observe that I have noted in my descriptions that items have been USED where this is appropriate. When listing an item the only options I can find are New and New (Other). Perhaps you can point out where the USED option is because I may be selling my 10 year old bicycle. I came to this forum for assistance but all I get is nasty remarks.



Susan

[61stephenuk]

There is no USED option as used cosmetics cannot be listed as pointed out by fileysales