A buyer has challenged the accuracy of a listing. We have provide proof to ebay that the listing is

[sparrowmoon]

A buyer has challenged the accuracy of a listing. Proof was sent to ebay that the listing is accurate. Now eBay has declined to intervene stating that the buyers comment always stand. I  asked why did eBay ask for evediece if they are not prepared to consider it? When I asked for the actual wording of their policy on such matters the call centre guy gasped and said he would ask a superviser to call me. l'm still waitng!

Ian Sparrow

[plpmr]

adding to the advice already given -

you are heading for serious problems as a number of your listing for 'new' items have a qualification in the listing that the item has only been used once - that's USED not NEW.