2 Buyers ignored Collection Only & paid via P/pal immediately & I refunded immediately via P/pal

[ermintrude41]

I had one item for sale clearly stating Collection Only, but a Buyer bought/paid & I refunded via P/pal & relisted the item. 

2nd Buyer did exactly the same & I refunded via P/pal the next day. 

The 3rd Buyer paid & Collected. 

Ebay has charged me a fee for 3 sales & on trying to sort it out, I've compounded the problem by inadvertently refunding the genuine Buyer & they don't know how to proceed. 

I now think I should have refunded via ebay?

This is the first time this has happend to me & I don't know how to get out of this muddle, so any help would be much appreciated.

Thanks

[pixiesen2012]

you can't refuse paypal if the buyer wants to pay that way, you can only ask for cash on collection you can't insist on it

ebay found you paying buyers, you chose to cancel those sales, so ebay expect to be paid

[ermintrude41]

Hi pixiesen2012 & good of you to reply.
I'm not opposed to paying ebay selling fees, but not 3 times when I only have one item to sell.
I prefer Buyers to pay via Paypal prior to collection & didn't ask for Cash on Collection..
I'm unhappy that two people didn't read my Listing, which clearly stated Collection Only from Kent.
I contacted the first 'Buyer' from Lancs & refunded via P/pal & then relisted my item.
I must admit I was cross with a 2nd Buyer in Clacton for ignoring my Collection Only, but to make sure I asked her if he was collecting? I refunded her the following day even tho' she expected immediate refund on her mistake.
A 3rd Buyer actually asked prior to buying if he could collect on the Sat & felt I had to wait for the 2nd 'Buyer' to reply, before relisting.
As I wrote to Community, I think I should have refunded via ebay & today I've wrongly refunded the actual Buyer via ebay & the payment has gone thro'.
I'd like to be able to contact ebay with this, but I don't know how? Regards, ermintrude41

[pixiesen2012]

the listing clearly stated payment by paypal before collecting!

your buyers followed your instructions and you cancelled the sales,


ebay won't refund you the fees

[ermintrude41]

*Payment via Paypal Prior to Buyer Collecting*
Collection Day/Time to be Arranged
*Sorry No Courier*
I haven't asked for payment via Paypal before *posting*.
I prefer to have all transactions via Paypal whether posting or
collecting.
One hopes a prospective Buyer will read the Listing.
The 3rd ebayer actually understood he was to collect.

[pixiesen2012]

your opening post stated you cancelled because they paid with paypal


are you now saying you cancelled for a different reason?

if the buyer was expecting you to post you should have chosen problem with the buyers address as the reason for the cancellation, if you had done that you would have had the final value fees refunded,

what reason did you choose?

[*guinevere*]

It sounds as though this query has changed somewhat.
OP advertised item as collection only payable by Paypal prior to collection.
The first 2 buyers paid, but OP decided they lived too far away to collect so without contacting them first to check that they were not intending to collect, he refunded through the Paypal payment.

OP will have lost 2 lots of ebay and Paypal fees which he cannot claim back, and has 2 disgruntled buyers who could have been intending to collect the item anyway. Maybe he had family/friends in OP's area who could have collected on his behalf. I suppose we will never know.
Sorry, OP, there is no way of claiming back the fees, you will have gained a couple of defects and possibly negative feedback.

[ermintrude41]

A first person paid via Paypal not realising they had to collect from Kent
- they didn't see Collection Only etc.
I thought I should make the refund via immediately & because their money
went into my Paypal, I refunded via Paypal & relisted the item.

Within a couple of minutes a 2nd person did the same.
As they lived in Clacton I thought perhaps they were willing to collect
from Kent, so asked them.
She realised her mistake in not reading Collection Only etc. with 'Sorry
hun, didn't see'.
So I relisted again. But didn't refund until the following day again from
my Paypal a/c.

While this was going on, a 3rd person asked before paying by Paypal, if he
bought, could he collect on the Sat - he lived in Kent.
I said he could, he paid & collected as arranged.

So, I twice refunded directly from my Paypal a/c & this doesn't seem to
have been picked up by ebay.
My invoice shows they assume I had 3 identical items & therefore 3 fees.
With hindsight, I should have done the refunds via ebay.

Today, in trying to find how to contact ebay, I made a further mistake &
refunded the actual Buyer via ebay.
Wrong move, but this is what I should have done with the other 2 'buyers'.
My problem is how to contact ebay & let them know? I hoped the Community
would have this answer?
Regards, ermintrude41

[tobiasd4]

Ebay won't help as you voluntarily refunded buyer.
All you can do is message buyer & ask them to repay or send paypal invoice to them.

[ermintrude41]

Yes, I think you're right & hope the actual Buyer accepts my mistake &
pays.
Fortunately, it was only £10 + fees, so perhaps in the scheme of things,
not an expensive lesson.
Regards, ermintrude41

[ermintrude41]

The 2 'buyers' weren't disgruntled as I pointed out the item was Collection
Only & both said they didn't see.
They were probably happy they were refunded without any fuss.
Regards, ermintrude41

[pixiesen2012]

so you didn't cancel the sales through ebay at all, that is why you have been charged the fees, see if the option is still available to cancel using the drop down menu next to the items on your sold page