2 Buyers ignored Collection Only & paid via P/pal immediately & I refunded immediately via P/pal

[ermintrude41]

I had one item for sale clearly stating Collection Only, but a Buyer bought/paid & I refunded via P/pal & relisted the item. 

2nd Buyer did exactly the same & I refunded via P/pal the next day. 

The 3rd Buyer paid & Collected. 

Ebay has charged me a fee for 3 sales & on trying to sort it out, I've compounded the problem by inadvertently refunding the genuine Buyer & they don't know how to proceed. 

I now think I should have refunded via ebay?

This is the first time this has happend to me & I don't know how to get out of this muddle, so any help would be much appreciated.

Thanks

[john1297576 · Accepted solution]

Your next problem is going to be Defects and bad feedback. You can hardly complain about buyers paying by ebay when you specifically requested it.

Ebay expect no more than 2 defects per 100 sales, 2%. You are likely to be at 20%, which will make you below standard and you could find yourself prevented from from selling.

The buyer you refunded in error, he can send you a paypal payment or you can send a Paypal request for payment. Once paid again you will have to mark as paid using more actions.

This is all going to be very expensive with Paypal Fees not being refundable and ebay still charging selling fees.

You have relisted STILL saying - Payment by Paypal prior to Collection in Person by Buyer after cleared payment  What do you expect buyers to do?????

[ermintrude41 · Accepted solution]

Hi - Thanks for replying & pointing out future hazards.
I thought Paypal was the best route, especially on higher price items, but
perhaps it isn't.
I didn't expect Buyers to make instant payment via Paypal without reading
Collection Only & things like No Posting No Courier, before paying.
One Buyer had common sense to ask if he paid could he collect on the
Saturday.

Perhaps I should ask Buyers to say when they can collect when paying or
prior to paying?
But what if they don't & go ahead & pay before realising they can't collect
from Kent when they live in Lancs or Clacton?

Maybe Bankers Draft is the way to go, but then how to prove Collection has
taken place when I don't use Apps?
Regards, ermintrude41