unable to post parcel

[mickbennett0179]

I have just been refused by parcel shop to take my parcel as too big, Yet it is under the weight and size limit.

How do I report them? I am disabled and had to get someone else to take it for me well over a mile away!

[edwardian-dreams]

Try putting marco@ebay in your message and post again 

he is part of the community team that helps 

in the weekly chats with eBay community staff I’ve read them say post offices can be reported for not accepting eBay parcels 

since I’ve used that @ link I think this message will get to  him anyway 

if it wasn’t a post office but say a evri parcel shop same should apply I think 

someone please post if the @ address isn’t right 

not sure if it should be that or @marco

[wintersdawn1]

This may get his attention to visit this thread and hopefully comment:

marco@ebay 

[newvintiques]

If it was a drop off point for Yodel etc it may not be anything to do with ebay.
We have had problems with large packages, particularly chose Yodel because of the stated size limits in the website. Discovered that none of our dropoff points within 5 miles will accept those sizes though. Yodel conveniently didn't mention that on the website. Had to buy again through Parcelforce, and take to post office.

[edwardian-dreams]

I think it was a simple delivery order 

going by sellers sold items 

so not yodel 

[newvintiques]

Could also apply to Evri tho, our local premier shop have a cardboard gauge they hold up next to the parcel, and then it's a big fat NO if it's over their particular size limit!

[edwardian-dreams]

Yes, seeing as I believe it was an SD delivery it’s only Royal Mail or evri

evri I believe going by the postage cost 

[mickbennett0179]

It was evri through ebay.

[edwardian-dreams]

Did you actually get it accepted somewhere  eventually? Not sure when you said someone had to take it for you a mile away whether it was a second try and successful

[mickbennett0179]

It was accepted at second shop, But the point is ebay showed first shop!

[edwardian-dreams]

Well I hope marco comes here to comment 

I’d disable evri myself too in postage preferences 

some of those drop off points have funny staff and policies 

you won’t get it with Royal Mail at the post office