simple delivery on valuable goods

[fashionista27]

Can anyone, please, provide me the proof that simple delivery label will cover the full value of any item sold if they ever get lost?

When I go to the post office with my QR code for simple delivery and they print the label off it clearly shows tracked 48 on it. Now the Royal Mail will compensate me only up to £75 on something sent using their tracked service.

Did you get a full compensation when something expensive get lost?

[4_bathrooms]

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@fashionista27 wrote:

Can anyone, please, provide me the proof that simple delivery label will cover the full value of any item sold if they ever get lost?

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It's in the Simple Delivery page:

"You'll be protected if the item is lost or damaged from the point the item is scanned into the carrier's delivery network and until it's marked as delivered"

And in eligibility requirements:

"£750 or less (Buy It Now price or auction starting price)"

So an SD item is covered up to £750 against loss or damage in transit. The label is purchased from eBay so it is eBay's terms that prevail; not the carrier's.

[fashionista27]

but how does it work if the label used is tracked 48?

[fashionista27]

I hope someone who's item was actually lost and got money back will post here. One thing some policy another reality. I don't feel safe selling anymore.

[4_bathrooms]

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@fashionista27 wrote:

but how does it work if the label used is tracked 48?

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Are you sure that it is a "Simple Delivery" label?

Valuables such as jewellery are not sent via SD.

[fashionista27]

I know, but when I post expensive scarves then I get the only option as simple delivery to post them and I can clearly see the label is tracked 48 when issued at the post office.

[4_bathrooms]

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@fashionista27 wrote:

I know, but when I post expensive scarves then I get the only option as simple delivery to post them and I can clearly see the label is tracked 48 when issued at the post office.

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If it is definitely a Simple Delivery label then yes, it is covered up to £750 as above. Your contract is with eBay where a Simple Delivery label is concerned, not Royal Mail.

[style_wise]

Also Kat confirmed this during a Chat with the eBay Community Team

https://web.archive.org/web/20250626212117/https://community.ebay.co.uk/t5/Chat-with-the-eBay-Commun...

[fashionista27]

Sadly, I mostly sell jewellery at the moment so today I was surprised to see the tracked service will now only cover the compensation up to £75 and there is no simple delivery on jewellery. I know I can select the special delivery but my sales will drop as buyers don't want to pay so much on postage if an item is for £80.

[sdrummond-uk]

Even before simply delivery came in sending your items tracked 48 would not have been covered by Royal Mail as it clearly states on there website that jewellery is to be sent via special delivery.

So if it had gone missing in the post they would not have paid you out for the lost parcel as you haven't sent it by the correct method.

[4_bathrooms]

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@fashionista27 wrote:

Sadly, I mostly sell jewellery at the moment so today I was surprised to see the tracked service will now only cover the compensation up to £75 and there is no simple delivery on jewellery. 

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Jewellery and watches are specifically excluded from compensation in Royal Mail's terms for non-account Tracked services (PDF file). If you're sending jewellery with Royal Mail they do not offer compensation for valuables (as defined by Royal Mail) unless they are sent Special Delivery.

[jonatjonatjonat]

If you can't use Simple Delivery on jewellery - why not just incorporate the special delivery postage and make it 'free delivery'. 

[fashionista27]

I am wondering why other sellers never choose a special delivery on less valuable jewellery. Then all of them take the risk and sooner or later lose money.

[sdrummond-uk]

To know if its a simply delivery label it will have Tracked 48 at the top but on the bottom it will say Marketplace Seller.

Royal Mail will then know that you have bought it from Ebay and you deal with Ebay for any missing parcels.

If it doesn't have Marketplace Seller on it then it is a custom label.

[sdrummond-uk]

Yes they risk losing the item and the money as you will have to refund the customer.

If you want to take the risk like you say others are doing then its up to you.

I wouldn't.

[4_bathrooms]

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@fashionista27 wrote:

I am wondering why other sellers never choose a special delivery on less valuable jewellery. Then all of them take the risk and sooner or later lose money.

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Are these other sellers businesses?

[sml192]

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@fashionista27 wrote:

I hope someone who's item was actually lost and got money back will post here. One thing some policy another reality. I don't feel safe selling anymore.

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Here's one that was posted on another thread earlier today:

Re: Ebay simple delivery opt out

 

saab9509

Contributor

‎01-10-2025 12:27 PM

Have just been refunded by e bay for a guitar that I sold that went ''missing'' when shipped by DHL. AS long as you use the printed label and it's scanned in to the system you are cover. Both myself and the buyer got paid out and somewhere there is a blue bass......

Message 394 of 394

 

[jckl1957]

I would only use Special Delivery if an item sold for over £100.

Anything over £10, I list with tracked 48.  Should an item then sell for a lot more, I would cover the difference for Special Delivery myself.

I don't sell a lot, but almost exclusively sell jewellery, and always use RM.  Items are not eligible for Simple Delivery.

Last year I had one INR case.

This year (so far, touch wood etc.) I have had no INR cases.  So, it may seem to be a risk but is, in my view, a slight risk.

[gjalp]

I fund special delivery myself if an item requires it. Both as a business seller and a private seller. Its more of a ‘hit’ as a business seller due to fees involved but Im more than happy to do so as a private seller. Im not selling to make a profit, just to rehome items so I take the cost out of the sale money.