ebay pending payment

[rl6491]

I had an item delivered last wednesday 25/6 at 14.13 got  positive feedback but Ebay have not released my money 5 days later can anyone explain why?

[jckl1957]

It may be because you are an infrequent seller.

Generally, if the item is marked as delivered on Ebay and you receive positive feedback, your payment is available very quickly.

However, payment holds may still apply to sellers who don't sell regularly.

What does it say on the sold item?  Usually, sent items have a 'funds available' date.

[tressygirl]

Feedback left by a buyer now, under Simple delivery,   will only release a payout sooner if the item is of a value of £25 or less,  yours are all over that value so only tracking showing delivery will release the payout 2 days after that delivery date.

No tracking, or none showing delivery?  Payouts can be held for a minimum of 14 days before release.

@rl6491 

[rl6491]

I am afraid that your answer makes no sense to me, the item was tracked and signed for and if the buyer has left feedback what more should be needed?

[rl6491]

I think that your answer is gobbledgook, the item was delivered and feedback obtained from the buyer the fact that Ebay have failed to record it has delivered and just has dispatched is surely a fault  of ebay, I was hopeing for help from someone who knew

[vinylscot]

Does the item show as having been delivered when you check the tracking through eBay, not just on the Royal Mail or Evri site? This is important.

If it is showing as delivered there, then eBay may, as suggested above, have placed a payment hold on your funds as you are an infrequent seller.

You have been given correct advice, by two extremely experienced individuals who DO know, and there is no need to be so dismissive. If you have further questions, and ask them civilly, I am sure they will be only too willing to provide further assistance.

[rl6491]

it states dispatched on the listing, as for my replies I wanted answers not maybes or possibles it would be better if a diffinetive answer cannot be given then do not reply to my question

[vinylscot · Accepted solution]

Presuming you DO actually want an answer....

If it is NOT showing as delivered on eBay's tracking, you will not be paid out in two days.

If you speak to someone in eBay's customer services, they will be able to mark it as delivered, if the Royal Mail / Evri tracking confirms. It is still possible that your payments may be subject to a hold, as an infrequent seller. Again, customer services should be able to help you.  - we can't.

Posters on here are not employees of eBay. They are individual sellers, like you. Very often, it is not possible to give 100% definite answers as there are so many variables involved.

[jckl1957]

There is your definitive answer then.

Your item has to show as delivered on the Ebay site before your payment is released.

And, on your behalf, I will say thank you to the other members who have tried to help you.

[sml192]

As has already been explained, positive feedback on its own is not sufficient unless the item is £10 or less.  For anything over that value eBay will need to see delivery confirmation aswell.  If the tracking is showing as delivered on the carrier website but not on eBay then you may be able to get the payment released sooner by contacting eBay, otherwise payment will be released 14 days after date of order.

Note, the £25 rule mentioned in one of the posts above no longer exists.  Similarly, the rule regarding payment holds for new/infrequent sellers is only supposed to apply to Business Sellers now.

'When sales proceeds will be available

eBay will typically make the sales proceeds of private sellers available in your eBay balance after the order has been successfully delivered, unless subject to a hold.

We'll use these criteria to determine when an item has been successfully delivered:

Items sent by post

• Tracked: Funds will typically be available 2 calendar days after we receive confirmation from the tracked service that delivery to the buyer or pick-up location was successful. For example, if your order is delivered on Wednesday, you’ll get your funds on Friday
  • For tracked orders with a subtotal (excluding postage, fees, taxes) of £750 or less, funds will be available instantly if positive feedback is received from the buyer after delivery confirmation
  • For orders sent with Simple Delivery and dispatched within 3 calendar days, funds will be available 8 calendar days from the order date or 2 calendar days after we receive delivery confirmation, whichever comes first
• Untracked, or tracked with missing delivery confirmation: Funds will be available 14 calendar days from the order date
• • For untracked orders with a subtotal (excluding postage, fees, taxes) of £10 or less, funds will be available instantly if positive feedback is received from the buyer'

'Transaction holds

Transaction holds are when we place a hold on funds related to a particular buyer transaction. The funds on hold may be used to refund the buyer for the same transaction.

We may place a transaction hold on funds depending on your seller status, changes to your account status, or other factors we use to help ensure a safe marketplace in all categories, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not:

• 'New or infrequent business sellers will experience transaction holds while learning best selling practices, becoming established, and building a strong selling history on eBay. New business sellers typically experience holds for up to 30 days, although sometimes it may be longer'

[rl6491]

thankyou for your reply, I will contact Ebay in the morning and hopefully get to the bottom of it, I probably should have done that in the first place

[pinkieschoice]

So the farce continues....

Item showing on eBay as Delivered (also Tracked and delivered on eBay Summary Page) and Positive Feedback left by Buyer but yet again no immediate payment received (which was previously the case). 

Still showing as a 2 day wait. Item is under £25 also so no reason why.

Honestly, it seems like it's happening to some accounts but not all.

Anyone else found this one happening?

[jckl1957]

This has happened to me.

The reason in my case was that the buyer left positive feedback BEFORE the tracking on Ebay showed as delivered.

The tracking on Ebay has to show delivered, then, if the buyer leaves a positive, payment is made straightaway.

If the buyer leaves feedback immediately, before tracking catches up, you have to wait the 48 hours.

Personally, I can't see the logic but that is the way it works,