20-11-2025 10:35 AM
For some reason today I don't seem to be able to withdraw my funds. My balance is there, but when I click on the white arrow in the blue box there doesn't seem to be an option to withdraw, no box or button, just a message saying I have funds to use on Ebay today. Am I missing something? I'm sure there's usually a Withdraw button! Thank you.
Solved! Go to Solution.
20-11-2025 10:50 AM
The Withdraw button may just have ' fallen off the screen' as perhaps you have the wrong zoom feature selected.
If you are on a laptop /PC go top right and click on the 3 vertical dots. From the tab opened beneath, change the zoom to 80%.
You will then find the Withdraw button should appear at the bottom of the screen.
20-11-2025 10:43 AM
Managed to do it within the phone app, still no option on my desktop though.
20-11-2025 10:50 AM
The Withdraw button may just have ' fallen off the screen' as perhaps you have the wrong zoom feature selected.
If you are on a laptop /PC go top right and click on the 3 vertical dots. From the tab opened beneath, change the zoom to 80%.
You will then find the Withdraw button should appear at the bottom of the screen.
20-11-2025 10:58 AM
You're right! I have it set to 110% as I find it easier to see! I shrunk it a bit and it appeared. Do feel daft! 😂
Might be useful for someone else with terrible eyesight!
20-11-2025 11:00 AM
Easily done, and you're not the only one asking about that ' disappearing withdraw button', so no need to feel daft, as said, easy to forget the screen size has been changed ! 🤗