Hi flampour2010, thanks for your post.
I was checking there for you to try help you with this one, but it looks like your account was registered in a different zone than the UK, and the currency of your account due to it being from a different region is different as well. So, we wouldn't be able to take a further look over here. However, if you contact our customer service team using this link or the one shared by @**peaseblossom** you can get in touch, and they will take a further look for you.
Thank you,
Marco
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