Why can't I list from the eBay app now Simple delivery is here!

[horserider666]

I understand that eBay wants to change although I don't like it. However, I have been able to list quickly using the app. Since they have added Simple delivery the app forces me to use a browser which takes so much longer! Does anyone know if this will resolve. I will have to seriously consider a different selling platform if it's going to take longer, I just don't have the time. Nothing selling this week either, so perhaps eBay is dying on its feet for the private seller. 

[alexis*27]

They've killed the app? Seriously?

Their modus operandi of public beta testing and "we're working on it" is amateur hour.

[goodkarmacorner]

I've got this same problem I've phoned up twice now and not been able to get any help that actually works. Not listed anything for days and all Sunday not sold anything even tho Sundays are usually best day for selling. I feel same as you. eBay says no one else reported this as a problem so must be my phone. I've tried everything I can think of but nothing works

[wintersdawn1]

I got a message on the app telling me to use a browser, I think it was because I had policies set up for payment, returns and postage and assume I couldn't use them on the app anymore.

[goodkarmacorner]

Thanks for your reply. 

How did you resolve it. eBay helped me step by step but still no joy

[edwardian-dreams]

If it’s iPhone has to have iOS 17 

not sure about the android phones

[wintersdawn1]

I used the ebay website on a desktop computer and was able to list.

I think you should be able to use the ebay website on a mobile or tablet but might have to take the app off to stop it directing there, but I'm not expert so can't say definitely.

[goodkarmacorner]

Yeah that works but it does take longer. I used to be able to list on the so quickly and easily but using the browser on my phone is just a terrible experience.  eBay rep did say I might need to upgrade my phone but it's only like 3 years old

[wintersdawn1]

Ebay did recently update the app and it is no longer compatible with older phones so that might be the problem.  For android I believe a phone/tablet must have android 10 or above now.

[goodkarmacorner]

I just checked my phone and I'm using android version 14 which is the most up to date so it can't be that. But thanks for trying to help

[horserider666]

My phone is Android 15 so it's not an old phone issue for me either.

[horserider666]

I can use but it's slower and not as easy to use.

[horserider666]

It's still not resolved for me. I won't be listing much until it is fixed! 

[edwardian-dreams]

Try clearing cache

For Android this can be done from the app settings. Navigate to settings

Select apps
Select the eBay ApP

Select storage

Press the clear cache option down in the bottom right

failing that delete the app and reinstall 

Try anything

ebay should work on android 10 and above I’ve read

usiing the browser version on a phone is nothing less than utter torture 

a tablet is ok though

[goodkarmacorner]

There's actually a message from eBay saying that from the 7th April listing on the app will not work temporarily for a reason I forget now

 

[edwardian-dreams]

Oh ok

then all the op has to do is remove business policies

list their items on the app

then go back to put in business policies when listing is finished 

not that I understand why

ebays gone all greek to me 

[wintersdawn1]

Business policies were like templates that a seller could use to set their default settings for postage i.e. tracked 48, returns i.e. yes or no and payment i.e. immediate payment.

The message on the app means that ebay want us to delete our business policies i.e. our listing preferences thereby opening the door to simple delivery without any of our business policies in the way.

I only set up policies for payment, postage and returns recently and it was a lot quicker when listing, now it seems they'll be useless as simple delivery takes over.